Role of HR in Total Quality Mgmt: A People-Focused Approach
| TQM Subsystem | Responsible Entity | Key Responsibilities |
|---|---|---|
| Management Subsystem | Management Teams | Setting objectives, developing strategies, providing leadership, allocating resources |
| Social Subsystem | HR and Employees | Establishing good relationships, building trust among employees-customers-suppliers, incentivizing and rewarding quality work |
| Technical Subsystem | Technical / Operation Teams | Developing processes, implementing procedures, ensuring tool-(machinery-)availability, monitoring process efficiency |
| Education Subsystem | HR / Training and Development Teams | Providing training, enabling employees to perform effectively |
| Quality Focus | Organizational-Level | Building quality from the beginning, maintaining tools/machinery, quantifying quality |
| Quality Focus | Individual-Level | Adhering to norms/standards, maintaining healthy work relations |
| Individual Contributions | All Employees | Adherence to norms, respect for status-power relationships |
| Creativity and Motivation | All Employees | Participation in work committees, involvement in activities promoting motivation and creativity |
| People-Focused Approach | Long-Term Success | Ensuring a healthy work environment, fostering trust and respect, encouraging employee participation and creativity |
| TQM Overview | Continuous Improvement | Quality built-in from start, focus on management/social/technical/education subsystems, employee's role, HR's people-focused approach |
Total Quality Management (TQM) is a system of management designed to foster continuous improvement in an organization's products and services. It is based on the idea that quality should be built in from the beginning rather than inspected and corrected after the fact. TQM focuses on four organizational subsystems: the management subsystem, the social subsystem, the technical subsystem, and the education subsystem.
At the individual level, employees are responsible for adhering to the organization’s norms and standards, respecting the status and power relationships in the organization, and participating in work committees and other activities that promote motivation and creativity. TQM focuses on quality, providing customers with products and services that meet or exceed their expectations.
Introduction
Role of Corporate HR in Total Quality Management
Responsibilities of Individuals
Focus on Quality
Conclusion
Total Quality Management (TQM) is a management system designed to foster continuous improvement in an organization’s products and services.
It is based on the idea that quality should be built into the process rather than inspected and corrected after the fact. TQM aims to provide customers with products and services that meet or exceed their expectations. To achieve this goal, TQM focuses on four organizational subsystems: the management subsystem, the social subsystem, the technical subsystem, and the education subsystem.
The management subsystem is responsible for setting objectives, developing strategies, and allocating resources. It is also responsible for providing the necessary leadership and direction to ensure the organization can achieve its objectives. The social subsystem establishes and maintains good relationships between employees, customers, and suppliers. This includes developing trust and respect and providing incentives and rewards for employees who demonstrate quality work.
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The technical subsystem is responsible for developing and implementing the processes and procedures necessary to produce quality products and services. This includes ensuring that the necessary tools and machinery are in place and that the processes are quantified and monitored. Finally, the education subsystem provides employees with the necessary training and development to ensure they can perform their job duties effectively.
At the individual level, employees are responsible for adhering to the organization’s norms and standards. They must also respect the status and power relationships in the organization and work to maintain a healthy work environment. Employees should also be encouraged to participate in work committees and other activities that promote motivation and creativity.
Finally, the focus of TQM is on quality. Quality must be built into the process from the beginning, and the necessary tools and machinery must be in place to maintain quality. Quantifying quality is also an essential part of TQM, as it allows for measuring performance and identifying areas that need improvement.
In conclusion, TQM is a comprehensive management system designed to foster continuous improvement in an organization’s products and services. It is based on the idea that quality should be built into the process from the beginning, and it focuses on four organizational subsystems: the management subsystem, the social subsystem, the technical subsystem, and the education subsystem. At the individual level, employees are responsible for adhering to the organization’s norms and standards, respecting the status and power relationships in the organization, and participating in work committees and other activities that promote motivation and creativity. Finally, TQM focuses on quality, and the necessary tools and machinery must be in place to ensure that quality is maintained.
Total Quality Management's success lies in the HR team's hands, who must ensure a people-focused approach to drive long-term success.
Yu Payne is an American professional who believes in personal growth. After studying The Art & Science of Transformational from Erickson College, she continuously seeks out new trainings to improve herself. She has been producing content for the IIENSTITU Blog since 2021. Her work has been featured on various platforms, including but not limited to: ThriveGlobal, TinyBuddha, and Addicted2Success. Yu aspires to help others reach their full potential and live their best lives.
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