Frequently Asked Questions

Question 1

Can I get your phone number for U.S.A.?

Accepted Answer

We don't have a local phone number, but you can still contact us online through our support system.

Question 2

Do you have a WhatsApp number?

Accepted Answer

Yes, we have a WhatsApp number, but you can reach us faster via live support. We only use our WhatsApp number to reach our students.

Question 3

Do you respond to social media messages?

Accepted Answer

Yes, sure!

Question 4

Where can I submit my suggestions?

Accepted Answer

We love receiving suggestions from our students! Your input is essential in helping us provide you with the best possible experience. We add new suggestions to the communication area of the entire Institute team on a daily basis. This helps ensure that your suggestions are heard and that we are constantly working to improve your experience. You can send your suggestions via e-mail to support@iienstitu.com. We appreciate your feedback and look forward to hearing from you!

Question 5

Where can I submit my complaint?

Accepted Answer

Here at the Institute, we understand how frustrating it can be when something goes wrong. Whether it's a technical issue or a problem with one of our services, we want to help you resolve it as quickly as possible. We have a dedicated support team that you can contact for assistance.

If you're not satisfied with the response from the support team, or if you have a different kind of complaint, you can also reach out to our solution platform. The solution platform is directly connected to our administrators, so your complaint will be quickly reviewed by senior officials.

If you have any questions or suggestions, don't hesitate to contact us at cozum@iienstitu.com. We're always happy to help.

Question 6

I do not want to receive e-mails or SMS from you. How can I turn these off?

Accepted Answer

We only email our registered members. These emails are usually lesson, assignment, and exam reminders. If you do not want to receive e-mails, you can stop receiving e-mails and SMS in the settings section of your profile page.

Contact

Our Address

Email

Phone

Contact Us

Frequently Asked Questions