I still remember that day vividly, sitting in my high school chemistry lab, staring blankly at a complex equation on the blackboard. The swirls of letters and numbers seemed to dance mockingly before my eyes. My teacher, noticing my bewildered expression, walked over and said, "Every problem has a source, and understanding that source is the key to unlocking it." Over the years, those words have resonated with me, not just in academics but in every facet of life. Problem-solving is more than just a skill—it's an art, a crucial component of navigating the complexities of our world.
Introduction
What is a Presented Problem?
What is a Discovered Problem?
What is a Created Problem?
Conclusion
From juggling deadlines at work to figuring out how to fix a leaky faucet at home, the ability to solve problems efficiently and effectively is indispensable. But have you ever stopped to ponder where these problems come from? Are they always thrown at us by external forces, or do we sometimes uncover or even create them ourselves?
As Abraham Kaplan famously highlighted, "The formulation of a problem is often more essential than its solution." Understanding the source of a problem not only aids in finding a solution but also enhances our critical thinking and decision-making abilities. So, let's delve deeper into the origins of problems and discover how recognizing their sources can boost our problem-solving prowess.
What is a Presented Problem?
Imagine you're at work, sipping your morning coffee, when your manager drops by your desk. "We've got a situation," she says. "Our supplier shipments are getting delayed, and we need to optimize our supply chain management process tips ASAP." Suddenly, you're faced with a problem that has been handed directly to you—a classic example of a presented problem.
Presented problems are those that are given to us, often by someone in authority or by circumstances beyond our control. They are:
Assigned tasks from a teacher or boss.
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Unexpected issues like a flat tire on your way to an important meeting.
Client requests that require immediate attention.
These problems are typically well-defined, meaning that the nature of the problem and the desired outcome are clear. However, the path to the solution may not be immediately obvious.
Problems are the stepping stones to unlocking problem-solving skills; the more you encounter, the more you learn.
In my early days as a project manager, I often encountered presented problems that tested my decision-making and analysis skills. One memorable instance was when our team had to deliver a software update ahead of schedule due to a sudden market opportunity. The challenge was to coordinate among various departments, ensure quality, and meet the tight deadline.
To tackle presented problems effectively, it's essential to:
1- Fully understand the problem: Ask questions to clarify any uncertainties.
2- Assess available resources: Identify what tools, personnel, or information you have at your disposal.
3- Develop a plan of action: Break down the problem into manageable steps.
4- Communicate effectively: Keep all stakeholders informed to ensure alignment.
5- Monitor progress: Regularly check to ensure the solution is on track.
By honing our interpersonal skills and practicing effective communication, we can navigate presented problems with greater ease. After all, collaborating with others often leads to more innovative solutions.
What is a Discovered Problem?
Have you ever been strolling in the park, watching the autumn leaves fall, and suddenly wondered, "Why do leaves change color?" That moment of curiosity is the seed of a discovered problem.
Discovered problems arise from our own observations, questions, or intuitions. They are not presented to us explicitly but are unveiled through exploration and inquiry. Famous inventors and scientists often stumbled upon problems that no one else had noticed.
Take, for instance, Alexander Fleming's discovery of penicillin. Returning from a vacation, he noticed that a mold had contaminated his Petri dishes, and instead of discarding them, his critical thinking led him to ask why the bacteria around the mold were dead. This analysis sparked one of the most significant medical breakthroughs of the 20th century.
Discovered problems typically require:
Curiosity and open-mindedness: Being willing to see beyond the obvious.
Observational skills: Paying attention to details others might miss.
Goal development: Setting objectives based on newfound insights.
In my own career, I recall a time when, while crunching numbers late into the night (burning the midnight oil, as they say), I noticed a subtle but consistent dissatisfaction with a particular service feature. No one had complained outright, but the hints were there. Recognizing this as a discovered problem, I initiated a review and proposed enhancements. This proactive approach not only improved customer satisfaction but also showcased the importance of leveraging job skills like critical thinking and analysis in everyday work.
To cultivate the ability to discover problems:
Stay curious: Never stop asking "why" or "how."
Engage in active listening: Sometimes, the hints are in what others are saying.
Embrace lifelong learning: Continuously expanding your knowledge broadens your perspective.
Reflect regularly: Take time to ponder your experiences and observations.
Collaborate with others: Discussions can reveal insights you might have missed.
By embracing discovered problems, we open ourselves to innovation and professional development that can set us apart in our careers.
What is a Created Problem?
Now, let's venture into the realm of created problems, where creativity and innovation take center stage. These are problems that didn't exist until someone conceived them, often as a means to achieve progress or address potential future challenges.
Consider the visionary entrepreneur Elon Musk. Before Tesla, the electric vehicle market was virtually non-existent. Musk didn't just solve an existing problem; he created a problem by challenging the status quo of the automotive industry. By envisioning a world less dependent on fossil fuels, he set out to address the challenges of mass-producing electric cars, establishing charging infrastructure, and changing consumer perceptions.
Created problems are often the driving force behind:
Inventions and innovations: New products or services that revolutionize industries.
Artistic endeavors: Crafting a novel, composing music, or designing a building.
Strategic planning: Developing long-term plans to achieve ambitious goals.
In my own experience, when I decided to launch a side business offering consulting services, I faced a myriad of created problems. From identifying a niche market to developing a brand identity, each step required me to formulate challenges that needed solutions. This journey honed my communication skills, decision-making, and social skills as I navigated networking events, pitched to potential clients, and collaborated with partners.
To effectively tackle created problems:
1- Embrace creativity: Allow yourself to think outside the box.
2- Engage in goal development: Clearly define what you want to achieve.
3- Leverage interpersonal skills: Collaborate with others to bring your vision to life.
4- Anticipate challenges: Think ahead about potential obstacles.
5- Stay resilient: Persistence is key when facing uncharted territory.
Creating problems might sound like we're asking for trouble, but it's actually at the heart of innovation and progress. By intentionally formulating challenges, we push boundaries and drive change.
Strategies to Improve Problem-Solving Skills
Improving your problem-solving abilities doesn't happen overnight, but with consistent effort and the right approach, anyone can become adept at navigating challenges. Here are some practical tips to enhance your problem-solving skills:
1- Practice Mindfulness and Observation
- Stay present: Mindfulness helps in becoming more aware of your surroundings and thoughts.
- Observe patterns: Identifying recurring issues can lead to proactive solutions.
- Journal regularly: Writing down your observations can clarify your thoughts.
2- Develop Strong Interpersonal Skills
- Engage in active listening: Understanding others' perspectives can provide new insights.
- Build relationships: Networking enhances your ability to collaborate on problem-solving.
- Seek feedback: Constructive criticism can highlight areas for improvement.
3- Enhance Critical Thinking Abilities
- Question assumptions: Don't take things at face value.
- Analyze information: Break down complex data into understandable parts.
- Use logic and reasoning: Apply systematic approaches to understand problems.
4- Improve Effective Communication
- Articulate thoughts clearly: Be concise and to the point.
- Adapt your communication style: Tailor your approach based on your audience.
- Utilize visual aids: Diagrams and charts can simplify complex problems.
5- Set Clear Goals for Development
- Define SMART goals: Specific, Measurable, Achievable, Relevant, Time-bound.
- Monitor progress: Regularly review your advancement toward your goals.
- Adjust as needed: Be flexible and willing to change your plans.
6- Embrace Continuous Professional Development
- Attend workshops and seminars: Stay updated in your field.
- Read extensively: Books, journals, and articles can provide new perspectives.
- Learn from mentors: Seek guidance from experienced professionals.
By incorporating these strategies into your routine, you can enhance not only your problem-solving skills but also other job skills that are highly valued in the workplace.
Conclusion
As we've explored, understanding the source of a problem—whether it is presented, discovered, or created—is pivotal in determining the most effective approach to solving it. Each type of problem taps into different skill sets and mindsets, from leveraging our critical thinking in discovered problems to utilizing our creative energies in created problems.
Remember the words of Albert Einstein, "We cannot solve our problems with the same thinking we used when we created them." By recognizing where a problem originates, we can adapt our strategies and develop the appropriate job and skills needed to address it.
In our ever-changing world, the capacity to solve problems is more than just a professional asset; it's a life skill. Whether you're aiming to optimize supply chain management processes in a corporate setting or figuring out how to keep your indoor plants alive (trust me, I've been there), problem-solving enriches our experiences and broadens our horizons.
So, next time life throws you a curveball, or you stumble upon a head-scratcher, remember to pause and think about where the problem is coming from:
Is this problem being presented to me?
Have I discovered this problem through observation?
Am I creating this problem by envisioning a new future?
By doing so, you'll not only enhance your analysis skills but also foster effective communication and stronger interpersonal relationships. After all, problems are not obstacles—they're opportunities in disguise.
And as my high school chemistry teacher implied all those years ago, the key to unlocking any problem lies in understanding its source. So keep exploring, keep questioning, and above all, keep solving.
Problems are the stepping stones to mastering our problem-solving skills; the more you encounter, the more adept you become.
References
1- Kaplan, A. (1964). The Conduct of Inquiry: Methodology for Behavioral Science. San Francisco: Chandler Publishing Company.
2- Getzels, J. W. (1979). "Problem Finding: A Theoretical Note." Cognitive Science, 3(2), 167–172.
3- Einstein, A. (1954). Ideas and Opinions. New York: Crown Publishers.
4- Fleming, A. (1946). "Penicillin." Nobel Lecture. Stockholm: Nobel Prize Committee.
5- De Bono, E. (1970). Lateral Thinking: Creativity Step by Step. New York: Harper & Row.
6- Covey, S.R. (1989). The 7 Habits of Highly Effective People. New York: Simon & Schuster.
