Distance Sales Agreement
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1. PARTIES
This Distance Sales Agreement (“Agreement”) is entered into by and between the following parties:
BUYER: The real or legal person who places an order on the SELLER’s online platform.
SELLER: ENSTITU OÜ
Address: Tartu mnt 67/1-13B, 10115 Tallinn, Estonia
By accepting this Agreement, the BUYER acknowledges and agrees to pay the total price of the order and any applicable fees such as shipping or taxes, and that they have been duly informed in this regard.
2. DEFINITIONS
Ministry: Refers to the competent authority overseeing consumer protection.
Law: The applicable national or EU-level consumer protection legislation.
Regulation: The regulation on distance contracts applicable in the country of transaction.
Service: Any service offered digitally (e.g., online education, PDF certificates) or physically (e.g., printed certificates) by the SELLER.
Goods: Tangible products such as printed certificates or any other items included in the sale.
Platform: The SELLER’s official website.
Order Placer: A person or legal entity who submits an order on behalf of the BUYER.
Parties: Refers collectively to the BUYER and SELLER.
Agreement: This legally binding contract formed between the BUYER and the SELLER.
3. SUBJECT OF THE AGREEMENT
This Agreement governs the sale and delivery of goods and/or services ordered by the BUYER through the SELLER’s online platform. All products and services are subject to the conditions listed on the website at the time of the order.
Prices listed on the platform are final sale prices unless otherwise stated. Time-limited promotions are valid until their indicated expiration date.
4. SELLER INFORMATION
Company Name: ENSTITU OÜ
Registered Address: Tartu mnt 67/1-13B, 10115 Tallinn, Estonia
Email: support@iienstitu.com
5. BUYER INFORMATION
Information regarding the recipient of the delivery, including full name, delivery address, contact number, and email, will be submitted by the BUYER during the order process.
6. ORDERING PARTY INFORMATION
If different from the BUYER, the full details of the individual or entity placing the order must be provided.
7. PRODUCT AND SERVICE INFORMATION
The main characteristics of the goods or services (type, quantity, model, color, etc.) are published on the SELLER’s website. Campaigns or discounts, if applicable, will be valid within the duration indicated on the site.
Prices listed on the product/service page are inclusive of all applicable taxes. Delivery charges for physical items will be borne by the BUYER unless stated otherwise.
8. INVOICING
Invoices are issued electronically and sent to the email address provided by the BUYER. If a printed invoice is requested, shipping costs may apply.
9. GENERAL TERMS AND CONDITIONS
The BUYER confirms that they have read and approved all information regarding the product or service before concluding the order.
Delivery will be made within a legally acceptable time period, not exceeding 30 calendar days unless otherwise agreed.
The SELLER agrees to fulfill the service or deliver the product in accordance with the characteristics outlined in the order. In the event of impossibility of performance, the SELLER must inform the BUYER in writing and refund any received payments within 14 days.
If the product cannot be delivered due to failure of payment or cancellation by the payment processor, the SELLER is under no obligation to deliver the order.
In cases of unauthorized credit card usage, the BUYER is obliged to return the delivered goods to the SELLER within three days at no cost to the BUYER.
In force majeure events that prevent timely delivery, the SELLER must inform the BUYER. The BUYER may request cancellation, substitution, or postponement of delivery. Refunds in case of cancellation will be made within 14 days.
The SELLER reserves the right to contact the BUYER through the provided contact details for order processing, notifications, and commercial communication.
The BUYER is responsible for inspecting the physical goods at delivery. Damaged or opened products must be refused at delivery. If a return is requested, the product must be unused and accompanied by its invoice.
If there is a suspected fraudulent order or credit card misuse, the SELLER may suspend the order and request verification documents. If these are not provided within 24 hours, the SELLER has the right to cancel the order.
10. BUYER RESPONSIBILITIES
The BUYER is responsible for ensuring that the personal and delivery information provided is accurate. Any damages or losses arising from inaccurate information will be compensated by the BUYER.
The BUYER shall use the platform in compliance with applicable laws and ethical standards. Misuse such as spamming, uploading harmful content, or violating third-party rights is strictly prohibited.
11. RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw from the contract within 14 days of receiving the goods or concluding the service agreement.
For digital services or customized products, the right of withdrawal is waived once performance has begun with the explicit consent of the BUYER.
To exercise the right of withdrawal, the BUYER must notify the SELLER in writing within the specified period. Goods must be returned unused and complete with invoice documents.
12. NON-WITHDRAWABLE ITEMS
The right of withdrawal does not apply to:
Custom-made goods,
Digital content or services delivered instantly,
Opened or unsealed audio, video, or software products.
13. DEFAULT AND LEGAL CONSEQUENCES
In case of payment default by the BUYER, interest and charges as determined by the financial institution may apply. The SELLER is entitled to claim any resulting damages.
14. JURISDICTION AND DISPUTE RESOLUTION
Any dispute arising under this Agreement shall be resolved by the competent consumer arbitration boards or courts located in the BUYER’s country of residence, subject to applicable monetary limits.
15. ENFORCEMENT
This Agreement becomes effective once the BUYER completes the order and payment process through the SELLER’s platform. By doing so, the BUYER agrees to all terms stated herein.