Münevver Birol

Instructor

She entered her first business life with an internship at Garanti Bank in 2005-2006. Later on, she started to work as a contracted officer in Üsküdar District Directorate of National Education in 2007. She moved to the tourism sector, which she believed would be more active and contribute to the development of general culture. While studying Tourism and Travel Services, she started as a sales representative in a travel agency in 2008 and became an office official in a short time after her graduation. In 2011, she worked in the call center of one of Turkey's leading tourism companies. She worked there as a customer representative, office chief, team leader, and as of 2015, as a training and quality officer, respectively. In order to advance in the field of education, she attended many trainings and worked with expert trainers.

In July 2019, she worked in an outsourced call center company, again in one of Turkey's leading cargo companies, and established a training and quality unit in this company. She continued to provide call center, system, communication and personal development trainings to newly recruited personnel.

Currently, she is actively working as a Content Development and Education Specialist at IIENSTITU, developing educational content, and publishing on professional fields that will raise awareness for all students with Institute trainers and external business experts. She continues to provide trainings on consultancy, sales training, quality and coaching support to companies that provide call center services in certain periods, correspondence techniques to corporate companies, feedback in business life, personal development and communication techniques.

Education and Certificates Received

  • Effective Telephone Sales Techniques - UNIQ
  • Team and Sales Coaching- UNIQ
  • Effective Feedback - Utegro
  • Effective Communication & Body Language – Cem İlkir
  • Diction Education – Cem EĞİRIR
  • Effective Coaching Skills - Call Center Masters
  • Persuasion and Communication Techniques - Call Center Masters
  • Tele-Sales Techniques - Call Center Masters
  • Life Coaching - IIENSTITU
  • Effective Communication Strategies and Body Language - IIENSTITU
  • Training of the Trainer - IIENSTITU
  • Effective Presentation Techniques – IIENSTITU
  • Seo Education – IIENSTITU
  • Blogging – IIENSTITU
  • Trainings Given to Outsource Call Centers on behalf of the Company
  • Webhelp – Customer Relations and Telephone Communication
  • CMC – Backoffice and Communication
  • Practicall – Telephone Communication / Sales Techniques
  • Practicall – Tourism Education
  • Job Access Client service – Customer Relations and Telephone Communication
  • Vodatech - Tourism Education and Telephone Communication
  • Holiday Screen – Tourism Education and Telephone Communication
  • Holiday Screen – Sales Techniques and Correspondence Techniques
  • Full Tour – Telephone Communication and Customer Correspondence Techniques

Seminar

  • E-Commerce Call Center - Alotech
Evaluations(10)
Average Rating 5,0
Ahmet KAYA
Ahmet KAYA
16 March 2021
5.0

Münnever hocanın bir çok eğitimine katıldım ve çok iyi bir hoca anlatım biçimi samimiyeti insan üzerinde etki bırakıyor. Verdiği çağrı merkezi eğitimlerin de çağrı merkezin de çalışmanın göründüğü kadar da kolay olmadığını öğretiyor. İleşim kurarken bencil değil de empati şeklin de ilerlerse daha iyi bir iletişim kuracağımızı öğretiyor. Kısacası hayatınıza yön veriyor.

Çağrı Tekman
01 March 2021
5.0

Güler yüzünüz ve samimiyetiniz için teşekkürler hocam :)

Gülşah Tan
Gülşah Tan
09 January 2021
5.0

Münevver hocamın anlatımı ve samimiyetiyle derslerin nasıl geçtiğini anlamadım. Çok keyifli ve güzeldi. Teşekkürler Münevver hocam :)

Kübra Göçmen
Kübra Göçmen
13 December 2020
5.0

Hocanın içtenliği sayesinde bir sonraki video için heyecanlanıyordum teşekkürler.

Eda Meltem Çinkö
Eda Meltem Çinkö
12 December 2020
5.0

Gerçekten anlatımı çok başarılı ve kendini dinlettirmeyi başarıyor. Teşekkürler.